Recently, one of my students mentioned they had to “make a claim” in English because they were overcharged. They tried to use “claim” to explain this, which is a pretty common mistake among English learners! So, I thought it would be helpful to explain when and how we actually use “claim” in English – and when it doesn’t fit.
In many languages, the idea of “making a claim” is used when asking for compensation, making a complaint, or demanding a solution. However, in English, the word “claim” has a different set of meanings, and using it in these ways can lead to confusion. Let’s clear it up!
1. Common Mistake: Using “Claim” to Demand Explanations or Solutions
Imagine saying in English: “You need to claim because they overcharged you.” In English, this sounds odd because “claim” isn’t used to make demands or request explanations. If you need to complain or ask for a refund, there are more natural options:
- Make a Complaint: This is the most common phrase for expressing dissatisfaction.
Example: “You should make a complaint about the overcharge.” - File a Complaint: This option is more formal, especially for written complaints.
Example: “He filed a complaint with customer service.” - Request a Refund: If you’re looking to get your money back, this is the expression to use.
Example: “She requested a refund after the mistake.”
2. When to Use “Claim” in English
So, when should you actually use “claim” in English? The word “claim” does have several common uses, but none of them involve complaints or demands in the way other languages might suggest. Here’s when “claim” makes sense:
- To Assert Something That Might Be Questioned
When someone says something that might not be entirely true, “claim” fits.
Example: “He claimed he saw a ghost.”
Here, “claim” means stating something that could be true – or maybe not! - To Request Money or Possessions That Are Rightfully Yours
“Claim” is also used when asking for something to which you’re entitled, like a compensation or inheritance.
Example: “She claimed her inheritance.”
In this context, “claim” suggests asking for what is legally or rightfully yours. - To Retrieve Something That Belongs to You
Another use of “claim” is when you take possession of something that is already yours, like luggage.
Example: “He claimed his luggage at the airport.”
Here, “claim” is about picking up or taking back something that belongs to you.

Key Takeaway: Use “Claim” the Right Way
In summary, “claim” in English doesn’t mean “to complain” or “to demand a solution.” Instead, if you’re expressing a complaint, asking for a refund, or requesting a correction, use phrases like “make a complaint,” “file a complaint,” or “request a refund.” On the other hand, use “claim” only for statements, compensation requests, or taking ownership of something.
These small adjustments can make a big difference in how naturally you communicate in English. So next time you want to “make a claim,” remember to choose the phrase that truly fits the situation!
Have you ever used “claim” this way by mistake? Share your experience in the comments and follow us for more English learning tips!
© Mr. Byler – SpeakEnglish.VIP
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